[Cisco] Smart Licensing cssm offline trouble case

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Target environment

  • C9000 series switches
    • IOS-XE 17.3.2 or later

Trouble case

  • Ack import succeeds but Usage Reporting: Last ACK received: and Next ACK deadline: are not updated
    • Cause/Solution: Investigating…
  • Ack import fails with the following error
    • Cause/Solution: The cause may be that the time setting of the device is out of sync. After correcting the device time to the correct time, importing the Ack may succeed.
Import Data Failed
Could not validate trust chain

  • Ack import fails with the following error
    • Cause/Solution: Investigating…
Import Data Failed
Signature Verification Failed


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